It is to be expected that parents occasionally may disagree with school decisions, processes etc. We always want to talk about those complaints and ensure that we are doing our best for your children.
If you are concerned or have a complaint then we normally recommend the following, detailed in our Complaints Policy:
Stage One
In the first instance take this up with the relevant member of staff.
Stage Two
If concerns persist complaints should be communicated to the Headteacher.
Stage Three
If dissatisfied with their response or this is a more serious complaint regarding a member of
staff or policy then the CEO should be contacted initially.
Stage Four
A complaint to the Governing Body via the Clerk to Governors.
Stage Five
An appeal to the Governing Body
Stage Six
Education Funding Agency (EFA)
Stage Seven
Complaint to the Secretary of State.