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It is to be expected that parents occasionally may disagree with school decisions, processes etc. We always want to talk about those complaints and ensure that we are doing our best for your children.


If you are concerned or have a complaint then we normally recommend the following, detailed in our Complaints Policy:


Stage One

In the first instance take this up with the relevant member of staff.

Stage Two

If concerns persist complaints should be communicated to the Headteacher.

Stage Three

If dissatisfied with their response or this is a more serious complaint regarding a member of

staff or policy then the CEO should be contacted initially.

Stage Four

A complaint to the Governing Body via the Clerk to Governors.

Stage Five

An appeal to the Governing Body

Stage Six

Education Funding Agency (EFA)

Stage Seven

Complaint to the Secretary of State.