It is to be expected that parents occasionally may disagree with school decisions, processes etc. We always want to talk about those complaints and ensure that we are doing our best for your children.
If you are concerned or have a complaint then we normally recommend the following detailed in our Complaints Policy:
In the first instance take this up with the relevant member of staff.
If concerns persist complaints should be communicated to the Deputy Headteacher or Headteacher.
If dissatisfied with their response or this is a more serious complaint regarding a member of
staff or policy then the CEO should be contacted initially.
A complaint to the Governing Body via the Clerk to Governors.
An appeal to the Governing Body
Education Funding Agency (EFA)
Complaint to the Secretary of State.